Ordering Policy

1. Minimum Order Amount: All orders must meet a minimum value of £5 to qualify for delivery.

2. Order Placement: All orders are freshly prepared, as we are a small home-based catering
business. Please note that the order process begins only after payment has been received.
Preparation and shipping typically take 7–14 days. Rest assured, we strive to complete and
deliver your order as quickly as possible.

3. Confirmation: You will receive a confirmation email or message once your order is placed and payment is received.

4. Custom Orders: If you have specific dietary requests or bulk orders, please contact us directly to discuss your requirements.

Delivery Policy

1. Delivery Areas: We deliver frozen foods throughout mainland UK. Unfortunately, we are unable to deliver to non-mainland areas or remote locations at this time.

2. Delivery Days: Deliveries are dispatched on a Monday to Saturday, ensuring your items remain frozen during transit.

3. Shipping Method: All frozen foods are shipped using insulated packaging with ice packs to ensure they remain at the correct temperature upon arrival.

4. Delivery Timeframes: Orders are typically delivered within 1-2 business days after dispatch. Please note that delivery times may vary during peak periods or due to courier delays.

Collection Policy (Local Orders)

1. Local Pickup: Customers can collect hot or frozen food orders on selected days from EH54 8LA. Pickup times will be agreed upon during order confirmation.

2. Pickup Deadlines: All pickups must occur within the agreed time slot to ensure food quality.

Returns and Refunds Policy

1. Frozen Food Returns: Due to health and safety regulations, we cannot accept returns of frozen food items unless they arrive damaged or incorrect.

2. Damaged/Incorrect Items: If your order arrives damaged or contains the wrong items, please contact us within 24 hours of receipt with photos as proof. We will arrange for a replacement or refund as appropriate.

3. Refund Requests: Refunds are processed at our discretion and may take up to 5 business days to appear in your account.

General Terms

1. Responsibility for Delivery: Once the items have been dispatched, we are not responsible for delays caused by the courier service.

2. Storage Upon Arrival: To maintain product quality, all frozen foods should be immediately stored in a freezer upon delivery.

3. Contact Information: For any issues or inquiries regarding your order, please contact us at info@durbansindiandelights.co.uk

GDPR and Policies

1. Third Parties: We may use third-party software and cloud services to manage and store your data. We have reviewed the privacy policies of these
organisations to ensure they are following GDPR. We do not authorise third parties to make use of your data for their own purposes, and we have the ability to remove your data from our third parties upon your request. Please email info@durbansindiandelights.co.uk
2. Your Rights: You are entitled to view, amend, or delete the personal information that we hold on you. Please email us on info@durbansindiandelights.co.uk to submit your request.
3. Changes to this Notice: This Privacy Notice was last reviewed by Durban’s Indian Delights on 28 January 2025